Email: official@cortneystrinkets.com
Our team is available during the following hours:
Monday – Friday: 08:00–18:00 (SAST)
Saturday – Sunday: Closed (we will respond to enquiries on the next business day)
Please note that response times may be slightly longer during weekends, holidays, or busy launch periods.
At Cortney’s Trinkets, every piece is lovingly handcrafted to order, with careful attention given to every detail.
To ensure a smooth and seamless experience from order placement to completion, please take note of our updated payment policy:
Full payment is required before production can begin.
A 50% deposit is required to secure your order and commence production. The remaining 50% balance will be payable once your order has been completed and before collection or dispatch.
Please note that production will only commence once the required payment has been received and confirmed.
This payment structure allows us to carefully prepare your materials, reserve production time and dedicate the time and craftsmanship each order deserves.
Thank you for supporting Cortney’s Trinkets and for allowing us to create beautiful, meaningful pieces especially for you.
If you have any questions about your order, please don’t hesitate to reach out. We’re always happy to help and want your experience with us to be a positive one.
Not sure how to get your special items to us? We’ve got you!
Whether you’re sending flowers, ashes, photographs, small keepsakes or other meaningful items to be preserved in your piece, we recommend using one of the following courier services:
We strongly recommend choosing the fastest shipping option available.
The sooner your flowers arrive, the sooner we can begin the preservation process. Fresh flowers naturally continue to change after being cut, so minimising their time in transit can help reduce wilting, browning and other changes before the drying process begins.
While we take every care possible with your items once they are in our hands, we cannot be responsible for damage or changes that occur during transit.
For flowers in particular, their condition upon arrival can affect the final preservation result, as flowers are a natural material and continue to change after being cut.
Your keepsakes are precious, personal and irreplaceable. Please package them with care and choose a reliable courier service so they can reach us safely.
If you have any questions about your order, please don’t hesitate to reach out. We’re always happy to help and want your experience with us to be a positive one.
We want your order to reach you safely and in a timely manner. As each piece is carefully handcrafted and prepared with intention, please take a moment to read our shipping and delivery information below.
We offer free standard shipping on orders over R650 within South Africa.
Orders below R650 will be charged the applicable standard shipping fee at checkout.
Free shipping applies to our standard shipping options only.
If you require your order sooner, express or overnight shipping may be available depending on your location and the courier service.
For orders that qualify for free standard shipping, customer-requested express or overnight delivery will be charged at the difference between the standard shipping rate and the selected express shipping rate.
For orders that do not qualify for free standard shipping, customer-requested express or overnight delivery will be charged at the selected express shipping rate.
Please note that express or overnight shipping is subject to courier availability and delivery times cannot be guaranteed by Cortney’s Trinkets once the parcel has been handed over to the courier.
We always aim to prepare and dispatch your order within the agreed timeframe.
If an express or overnight delivery becomes necessary due to a delay caused by Cortney’s Trinkets, we will cover the additional shipping cost where applicable.
Delivery times depend on the courier service selected, your location, and the courier’s operating schedule.
While we will always provide your order to the courier as promptly as possible, Cortney’s Trinkets cannot be held responsible for delays caused by the courier once your parcel has been dispatched.
During busy periods, public holidays, or unforeseen circumstances, courier delivery times may be longer than usual.
If you have any questions about shipping and delivery, please don’t hesitate to reach out. We’re always happy to help and want your experience with Cortney’s Trinkets to be as smooth and stress-free as possible!
We want you to absolutely love your order and truly appreciate every purchase made with us. As each piece is carefully handcrafted and made with intention, please take a moment to read our policy below.
Because many of our items are handmade, made-to-order, or created in small batches, we are unfortunately unable to accept returns or exchanges for:
We kindly encourage customers to double-check all order details before placing an order.
We carefully package every order, but if your item arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery and we’ll gladly assist you.
Please include:
Once reviewed, we’ll work with you to arrange a suitable solution, which may include:
Approved refunds will be processed back to your original payment method. Please allow a few business days for the refund to reflect depending on your bank or payment provider.
Shipping fees are non-refundable unless the incorrect or damaged item was sent by us.
As we begin preparing orders shortly after they are placed, cancellations may not always be possible. However, if you need to make changes or request a cancellation, please contact us as soon as possible and we’ll do our best to help.
Custom or personalised items are specially made just for you and therefore cannot be returned or refunded unless they arrive damaged or incorrect.
If you have any questions about your order, please don’t hesitate to reach out. We’re always happy to help and want your experience with us to be a positive one.
Thank you so much for supporting our small business. Every order is carefully handcrafted, packed with care, and prepared especially for you.
Please read our shipping information below before placing your order.
As many of our products are handmade or made-to-order, please allow the stated processing time before your order is shipped.
Processing times may vary depending on:
The estimated processing time is 2 - 5 days and begins once payment has been received.
Once your order has been dispatched, delivery timeframes will depend on the courier service and your location.
Please note that delivery estimates are provided as a guideline and are not guaranteed.
Once your order has been shipped, you will receive a tracking number via email or SMS (where applicable) so you can monitor your parcel’s journey.
While we always do our best to ensure timely delivery, delays may occasionally occur due to:
These delays are unfortunately outside of our control.
However, if there are any unusual or extended delivery delays, we are always happy to assist by following up with the courier on your behalf.
Customers are responsible for ensuring all shipping details are entered correctly at checkout.
We cannot be held responsible for orders delivered to incorrect addresses provided by the customer.
If you notice an error in your shipping details, please contact us as soon as possible after placing your order.
Once an order has been marked as delivered by the courier, we cannot take responsibility for lost or stolen parcels.
If you believe your parcel has been lost in transit, please contact us and we will gladly assist in opening an investigation with the courier where possible.
We proudly offer international shipping to selected locations.
Please note:
Delivery times for international orders may vary depending on customs processing and local courier services.
If you have any questions regarding shipping or your order, please feel free to contact us. We truly appreciate your support and are always happy to help.
Please see the shipping options below:
PAXI (Which ships your order to your nearest PEP store):
Postnet (Which ships your order to your nearest Postnet branch):
Please choose the option that best suits you on the check-out page.
Express shipping upon request at an additional charge.