Terms of Service

By accessing our website and placing an order, you agree to the following Terms of Service. Please read them carefully before making a purchase.

General Information

We reserve the right to update, change, or replace any part of these Terms of Service at any time. By continuing to use our website, you agree to any updated terms.

Products & Handmade Variations

Many of our products are handcrafted and made with care. As a result, slight variations in colour, texture, pattern, or finish may occur and are considered part of the unique nature of handmade items.

We do our best to display product colours and images accurately, however colours may vary slightly depending on your screen settings.

Pricing & Payments

All prices are listed in the applicable currency and are subject to change without notice.

Payment must be completed in full before orders are processed or shipped.

Order Processing

Please allow the stated processing time for your order to be handmade, prepared, and packaged before shipment.

During busy periods, launches, promotions, or holidays, processing times may be slightly extended.

Shipping

Once your order has been shipped, delivery times are dependent on the courier service and are outside of our control.

We are not responsible for delays caused by:

• Couriers

• Customs processes

• Weather conditions

• Incorrect shipping information provided by the customer

Customers are responsible for ensuring shipping details are entered correctly at checkout.

While courier delays are occasionally unavoidable, we genuinely care about your order and your experience with us. If there are any abnormal or extended delivery delays, we will gladly follow up with the courier on your behalf to assist where possible and help keep you updated.

Returns & Refunds

Please refer to our Return & Refund Policy for full details regarding returns, exchanges, cancellations, and refunds.

Intellectual Property

All content on this website, including images, logos, product designs, text, and branding, remains the property of our business and may not be copied, reproduced, or used without written permission.

Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages resulting from the use of our products or website.

Our liability is limited to the amount paid for the purchased product.

Privacy

Your personal information is handled securely and in accordance with our Privacy Policy.

Contact

If you have any questions regarding these Terms of Service, please contact us and we’ll gladly assist you.