Return & Refund Policy

We want you to absolutely love your order and truly appreciate every purchase made with us. As each piece is carefully handcrafted and made with intention, please take a moment to read our policy below.

Returns & Exchanges

Because many of our items are handmade, made-to-order, or created in small batches, we are unfortunately unable to accept returns or exchanges for:

• Change of mind

• Incorrect selections made at checkout

• General wear and tear

We kindly encourage customers to double-check all order details before placing an order.

Damaged, Faulty, or Incorrect Orders

We carefully package every order, but if your item arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery and we’ll gladly assist you.

Please include:

• Your order number

• Clear photos of the item and packaging

• A short description of the issue

Once reviewed, we’ll work with you to arrange a suitable solution, which may include:

• A replacement
  

• A refund where applicable

Refunds

Approved refunds will be processed back to your original payment method. Please allow a few business days for the refund to reflect depending on your bank or payment provider.

Shipping fees are non-refundable unless the incorrect or damaged item was sent by us.

Order Cancellations

As we begin preparing orders shortly after they are placed, cancellations may not always be possible. However, if you need to make changes or request a cancellation, please contact us as soon as possible and we’ll do our best to help.

Custom & Personalised Orders

Custom or personalised items are specially made just for you and therefore cannot be returned or refunded unless they arrive damaged or incorrect.

Need Assistance?

If you have any questions about your order, please don’t hesitate to reach out. We’re always happy to help and want your experience with us to be a positive one.