Shipping Policy

Thank you so much for supporting our small business. Every order is carefully handcrafted, packed with care, and prepared especially for you.

Please read our shipping information below before placing your order.

Processing Times

As many of our products are handmade or made-to-order, please allow the stated processing time before your order is shipped.

Processing times may vary depending on:

• Product type

• Order volume

• Launches or promotional periods

• Seasonal demand

The estimated processing time is 2 - 4 days and begins once payment has been received.

Shipping Timeframes

Once your order has been dispatched, delivery timeframes will depend on the courier service and your location.

Please note that delivery estimates are provided as a guideline and are not guaranteed.

Tracking Information

Once your order has been shipped, you will receive a tracking number via email or SMS (where applicable) so you can monitor your parcel’s journey.

Shipping Delays

While we always do our best to ensure timely delivery, delays may occasionally occur due to:

• Courier delays

• High shipping volumes

• Weather conditions

• Customs clearance

• Public holidays

These delays are unfortunately outside of our control.

However, if there are any unusual or extended delivery delays, we are always happy to assist by following up with the courier on your behalf.

Incorrect Shipping Information

Customers are responsible for ensuring all shipping details are entered correctly at checkout.

We cannot be held responsible for orders delivered to incorrect addresses provided by the customer.

If you notice an error in your shipping details, please contact us as soon as possible after placing your order.

Lost or Stolen Parcels

Once an order has been marked as delivered by the courier, we cannot take responsibility for lost or stolen parcels.

If you believe your parcel has been lost in transit, please contact us and we will gladly assist in opening an investigation with the courier where possible.

International Shipping

We proudly offer international shipping to selected locations.

Please note:

• International customers may be responsible for customs duties, taxes, or import fees charged by their country.

• These charges are not included in our product or shipping prices.

Delivery times for international orders may vary depending on customs processing and local courier services.

Questions?

If you have any questions regarding shipping or your order, please feel free to contact us. We truly appreciate your support and are always happy to help.